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For a lockout, the address and what kind of door it is. For a vehicle, the year, make and model, and whether you can see the keys inside. For a business, the door type, since aluminum storefront, hollow metal and electric strike doors all take different tools. Knowing that on the phone means the right equipment arrives first time.

The form is for non-urgent enquiries and we answer within one business day. If you are locked out or a property is insecure, call (716) 777-5678 instead. The phone is answered 24 hours a day and the form is not.

For most jobs, yes. Lockouts, rekeying and standard key work have predictable pricing and you will be told before a technician sets off. Anything that depends on what we find, such as a safe opening or damage after a forced entry, gets an honest range on the phone and a firm figure on site before work starts.